Our Policies

Shipping
We ship within Canada and the continental United States and the exact rate will be calculated at checkout.  Shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis.  Local pick up is available, simply choose this as an option at checkout.  

Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days.

All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments.

Our Guarantee
Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping.  This guarantee is valid for one year from when your order was placed.

We use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print.  If exact colour matching is a priority, then please contact us and we will be happy to work with you to produce small sample prints of your file.

Order Cancellation
Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact ASAP by email or phone at 647-725-3433.

Privacy Policy
Your privacy is important to us. The personal information you enter on the Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by Authorize.net.

This site may request personally identifiable data from you (“personal information”), which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online shopping, credit card number and expiration date.

PrintPartner Inc. endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of this web site and for the development of the website so that we can provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.

PrintPartner Inc. – Copyright Policy
In accepting your film, photograph, digital files or original artwork (the “Material”) for scanning, processing, copying or other handling, PrintPartner Inc. and its subsidiaries assume no liability for copyright infringement. By submitting any material to PrintPartner Inc., you expressly represent and warrant that such Material is original and does not violate any law or infringe on the rights of any person, or that such reproduction is being done with the express consent of the copyright owner, or that such Material is in the public domain. You agree to indemnify and save PrintPartner Inc. harmless from any and all liability, claims, demands, loss and damage (including reasonable outside legal fees and costs) arising out of or connected with any claim or action which is inconsistent with the warranties and representations made by you herein.

Metal Prints
Metal Prints are specially coated at the manufacturer and as such the coating may contain some imperfections such as small blips or dimples.  We inspect each sheet and attempt to place any imperfections in an area of the image that won't be noticed.  Due to the nature of the coating we cannot remake a metal print due to these imperfections unless it is in a prominent area and noticeably visible from a normal viewing distance of 5 feet.